Shipping Charges: Shipping is charged as a percentage. If the amount
paid is over the actual amount we will refund the difference. *UPS Delivery -
If actual charges exceed posted charge on invoice a alternate, but similar
service will be used. Items are stocked in the suppliers warehouse, allowing
us to ship your order when placed, we do not ship on weekends or holidays.
Items are shipped from suppliers warehouse to us, then to your mailing
address. (If an item is not in stock you will be able to cancel the order. But
if you choose to wait, the order can not be cancelled). Once an order is
placed, it is immediately sent to the warehouse for processing, therefore we
are not able to cancel orders. If you have over ordered, or if you have
ordered an incorrect item, please contact us for a return authorization number
(RMA number). If you are ordering internationally, shipping charges
automatically calculated are estimates; if the actual shipping cost exceeds
the calculated cost, we will contact you to obtain approval prior to shipping.
If you place an order for delivery outside of Canada, be advised that you are
responsible for brokerage fees, customs duties and all other charges that may
be imposed. For orders originating overseas, we may require additional
documentation. Remember that all prices are quoted in Canadian dollars. For
orders originating overseas, we also require a minimum order size of $750 or
the order will not be processed. Prior to processing a valid overseas order,
additional shipping charges may apply and will be confirmed with you before
shipping. For estimated transit times, please visit UPS.com.
Returns and/or Defectives We are dedicated to serving our
customers and are committed to your satisfaction. We offer refunds on unused
merchandise, excluding any shipping costs; however, we are unable to accept
returns on custom modifications, such as modified stem extensions, or on any
special order item (any item or style not listed on our website). A restocking
fee will apply on non defective returns. At our discretion, any discounts or
free shipping applied to your original order may be deducted from your return
credit, with a minimum deduction of $25. Items must be returned within 7 days
of delivery in new condition and original packaging (restocking fee applies).
We do not accept returns on light bulbs or used cable. Returns require prior
authorization (in the form of a RMA number) which can be requested by
e-mailing rma@northernstarlighting.com, items must be received by us within 10
calendar days from when we issue the RMA or you will not receive any credit
for your return. Be sure to include a description of the items you would like
to return, the order number and the reason for return in your message. We
cannot accept returns without an RMA, so be sure to contact us before sending
anything back. Any items that are not in original condition will not be
accepted as returned items. Defective lighting products may be repaired or
exchanged for replacements during the one year manufacturer warranty period;
contact us for warranty policies of any manufacturers we carry.
Our suggestions for returns: 1. Please print your RMA
instructions and enclose with the item(s) to be returned, and write the RMA
number on a blank piece of paper that is securely attached to the outside of
the box. 2. Return the item(s) using either Federal Express or UPS, as the
items can be insured, and tracking is also available.
RMA Request If you need to return any product, we will need to
issue an RMA number so that we can properly credit your account when we
receive the merchandise. Please email the following information for our
records: Your Name Email address Telephone number Order number Item number(s)
returning Description of problem
Order Pickup For orders to be picked up, please wait for an email
for instructions on location. Thank You.
high-end, modern, lighting, home, condo owner,
architect, contractor, interior designer, lighting fixtures, Chandeliers,
Floor Lighting, Modern Fans, Outdoor Lights, Pendants, Rail, Track and Cable
Systems, Specialty Lights, Table Lighting, Task Lighting, Under Cabinet
Lighting, Wall Sconces, Picture Lights, and Exhibit Display Lights, Toronto,
ship within Canada and the US, free shipping, free, prices in Canadian funds,
dainolite, RAM lighting, r.a.m. lighting, CDN lighting, hotel lighting, interior designers,
condo lighting, new home lighting, commercial lighting, retail lighting,
crystal chandelier, chrome, satin chrome, bronze, toronto, canada lighting,
lighting supplier, lighting manufacturer, discount lighting, lighting store,
outdoor lighting, home lighting, fluorescent lighting, track lighting,
recessed lighting, kitchen lighting, bathroom lighting, pendant lighting,
discount lighting, Tiffany lamps, free shipping, holiday specials, ceiling
Fixtures, Pendants, Mini-Pendants, Mini Pendants, Bathroom Lighting, Wall
Lighting, Chandeliers, Fans, Mirrors, Accent Furniture, Tables, Chairs,
Dinnettes, Dinettes, Lighting Accessories, Tiffany, Crystal Lighting, Lamps,
table Lamps, Floor Lamps, Contemporary Lighting, Fluorescent, Light Bulbs,
Light Fixture Repairs, Electricians
|